Customer Service Specialist

Key Responsibilities

• Serve as the main point of contact for customers, delivering prompt and professional support
• Manage end-to-end order processing, including quotations, order confirmation, and delivery coordination
• Proactively follow up on project timelines, ensuring on-time delivery and customer satisfaction
• Coordinate closely with production, engineering, and sales teams to meet customer requirements
• Build and maintain strong customer relationships through consistent communication and service excellence
• Identify customer needs and recommend suitable solutions aligned with company capabilities
• Handle and resolve customer feedback or issues efficiently, ensuring a positive experience
• Maintain accurate documentation of customer interactions, orders, and project updates
• Support continuous improvement by highlighting customer feedback and operational gaps
• Assist in ad-hoc duties as assigned

Requirements

• 1–3 years of customer service / admin experience (manufacturing or engineering preferred)
• Good communication and coordination skills
• Organized, detail-oriented, and able to multitask
• Proficient in MS Office