Customer Service Specialist

Build your Career with an Industry Leader
As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

Help deliver the world‑class service MCC is known for
Our Customer Service team plays a critical role in supporting our customers, coordinating their orders, and ensuring they receive the information they need quickly, accurately, and professionally. You’ll work closely with multiple departments, develop deep product and customer knowledge, and help keep our operations running smoothly.
If you enjoy solving problems, staying organized, and creating positive experiences for others, this is an opportunity to build a strong career in a growing, high‑tech manufacturing environment.

⭐ What You’ll Do
Deliver Outstanding Customer Service
Serve as the primary point of contact for assigned customers, ensuring they receive accurate, timely information about their purchase orders and shipments.
Manage each order from entry through shipment, partnering closely with internal teams to ensure everything moves through the process smoothly.
Investigate customer needs and look beyond the immediate question to understand the bigger picture and provide the best possible solution.
Communicate proactively—providing updates, resolving issues quickly, and helping customers anticipate next steps.
Develop a strong understanding of MCC’s products, manufacturing processes, systems, and service model.
Support Collaboration Across the Plant
Work closely with Operations, Planning, Quality, Sales, and other teams to keep orders on track and customers informed.
Contribute to a positive team environment and assist teammates as needed to meet plant goals.
Recognize differing perspectives and adapt your communication and approach to support productive teamwork.

⭐ Key Performance Expectations
Accuracy: Correct and complete entry of orders and releases.
Volume: Efficient processing of order volumes within expected timelines.
Timeliness: Prompt execution of all order and release activities to ensure customer expectations are met.

Language:
English/Portuguese fluency

Required Systems

Protheus ERP
Intranet Systems
i4S System

Benefits

Medical Plan
Dental Plan
Meals on Site
Transportation Allowance
Birthday Day Off
Christmas Bonus
Annual Vacation
Job Stability
Growth Opportunity

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