Customer Service Specialist

MSX is looking for a Customer Service Specialist I to join our team.

The successful candidate will be responsible for delivering an excellent customer experience through telephone and email support, ensuring customer needs are addressed efficiently and professionally.

Key Responsibilities

• Handle inbound and outbound customer contacts via phone and email.
• Resolve customer questions, concerns and complaints.
• Provide guidance on processes and product-related information.
• Support sales-related enquiries and direct requests to the appropriate teams.
• Perform customer research activities when required.
• Conduct mystery calls to monitor service quality.
• Communicate customer needs and outcomes to internal stakeholders.
• Maintain accurate records of customer interactions.
• Ensure compliance with KPIs and SLAs.
• Support continuous improvement of customer service processes.

• Secondary school diploma.
• Previous experience in a Customer Service, Customer Support or Contact Centre environment.
• Experience handling customer communications via phone and email.
• Good knowledge of Microsoft 365 applications, including Outlook, Word and Excel.
• Strong communication and problem-solving skills.
• High attention to detail and customer focus.
• Ability to manage multiple priorities simultaneously.

• Fluent Italian
• Good verbal and written English.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.