Customer Service Representative - USC Saltville

Company: USC Saltville, LLC

Hiring Manager: Brandi Hunter

This is a Hourly Non-Exempt Position

Key Responsibilities:

• Support all customers in daily tasks. Areas of concentration include order management, sales support, pricing, and product inventory.
• Accurately enter and process customer orders in a timely manner.
• Answer and manage customer inquiries by phone and email with professionalism and courtesy.
• Verify daily product inventory to confirm availability for all open orders.
• Ensure all customer orders are reviewed, matched with shipping documentation (BOLs), and scanned into IKAN system daily.
• Maintain customer files and documentation with accuracy and attention to detail.
• Learn and retain product knowledge, including product types and codes.
• Participate in cross-training within the department to support team flexibility.
• Complete monthly department-required SQF (Safe Quality Foods) training.
• Collaborate with Corporate Customer Service teams and other United Salt plants (Baytown, Carlsbad, Hockley), as well as the Transportation Department.
• Manage order entry and fulfillment for key customer segments, including Bag Products, Bulk Trucks, and Bulk Bags.
• Support Territory Managers with customer communications and required documentation.
• Maintain strong, professional customer relationships through effective service and follow-through.
• Participate in trade shows as needed to support sales and customer engagement.
• Identify and resolve customer concerns efficiently; escalate as appropriate to ensure resolution.
• Act as a liaison between customers and internal teams for product availability, logistics, and complaint resolution.
• Work collaboratively with team members to identify service improvements and share best practices.
• Demonstrate accountability by taking ownership of tasks and following through on commitments.
• Maintain composure and professionalism under pressure, and treat others with respect and consideration regardless of status or position.

Position Summary

• Support all customers in daily tasks. Areas of concentration include order management, sales support, pricing, and product inventory.

Education Requirements (Evaluation Factors: Skills, Education, Experience, Abilities)

• High School Diploma or GED
• College degree (preferred)

Special Knowledge, Skills, and Abilities

• Strong working knowledge of SAP and computer programs Microsoft Excel, word and powerpoint
• Customer-oriented focus
• Excellent analytical skills
• Ability to innovate and solve problems
• Clear and concise verbal and written skills
• Self-starter with strong initiative
• Excellent interpersonal skills
• Interest in collaboration and being a strong team player

Working Conditions

• In-office environment. Computer, email, and phone-related tasks.
• Required or Willingness to travel.
• May occasionally involve lifting and carrying small boxes or reams of copy paper, generally not exceeding 20-30 pounds.

Other Requirements

• Must be able to complete and pass post-offer checks to include, but not limited to, background, drug, references, and education.