Customer Service Representative

Who We're Looking For

Are you the kind of person who loves solving problems before they become problems? Do you thrive on building strong client relationships and keeping the details on track in a fast-paced environment? If so, we want to meet you.

As a Business Representative at ModusLink, you'll be the trusted link between our customers and our internal teams — making sure every order, forecast, and delivery runs smoothly. It's a role with real impact, plenty of variety, and the opportunity to grow your career in supply chain and logistics.

What You'll Do

• Be the go-to partner for clients — serve as their primary point of contact, keeping communication timely and resolving issues quickly.
• Make things better — spot opportunities for process improvements, cost efficiencies, and happier clients.
• Keep operations humming — manage order flow, backlog, inventory, and forecasting with precision, and ensure pricing and invoicing stay accurate.
• Turn data into decisions — analyze KPIs and use SAP ERP and business intelligence tools to sharpen performance.
• Tell the story — build reports and presentations that keep internal and external stakeholders in the loop.
• Collaborate across the board — partner with finance, logistics, and operations teams and jump into cross-functional projects like new client onboarding and supply chain optimization.
• Lift others up — mentor junior team members and help the whole team win.