Customer Service Representative - Spanish Bilingual

Work Setup: Onsite for 1-2 months, followed by a transition to a hybrid setup.
Work Schedule: Night Shift (Eastern Time zone)
Location: Eastwood City Cyberpark Eastwood Avenue, Quezon City, Philippines, 1110
Salary Package: 70,000 PHP/Monthly

Job Description:
As a member of the the Customer Service Representative will provide solutions to customer inquiries in a courteous and timely manner, including collaborating with various departments on behalf of the customers.

Duties and Responsibilities:

• Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment and grow our “Safety First Culture”
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Perform related duties as required or assigned by supervisor

Requirements:

• At least 2 years of Experience as Spanish Bilingual CSR
• Proficiency with Microsoft Office (Outlook, Word and Excel applications)
• Ability to use phone and computer systems
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Conversational, patient and confident, with a positive attitude

Job Highlights:

• Competitive Salary
• Non-taxable Allowance
• HMO Coverage after a month
• Mentoring and development programs for career growth opportunities
• Employee engagement activities
• “Family-oriented” culture
• Fixed Weekends Off
• Hybrid Set Up

WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.