Customer Service Representative

PURPOSE OF THE ROLE:
To provide a courteous, prompt, and professional administration service to all customers and internal departments and ensure all accounts are administered comprehensively.

THE ROLE:
In this exciting role, you will:

Communicating schedules and order dates to external sales teams and customers.
Raising customer orders on the business system, receive customer repeat orders with an amendment to the artwork & process through the appropriate procedure.
To work with Estimating and Sales Departments to ensure correct pricing is issued to the customer, entered the Business System and invoiced.
Receiving a customers’ request for order amendment, confirm the amendment with production and purchasing and issue notice to senior management of any sales projection change.
Raising a concession form for customer trials when required, ensuring that no customer trial progresses without either a purchase order from the customer or a concession form.
Forward all received information and documentation to Technical Services Representative.
Liaise with Sales / Key Account Managers to facilitate information transfer with new projects.
Provide a communication channel between operation and external sales/the customer
Assist the Technical Services Representative to adequately two-way communicate on the status of projects.
Respond to all assigned project actions within the defined timeline.
Monitor the production schedule on a daily basis and advise customers of deliveries.
Liaise closely with the Production Planner to ensure labels are produced within the timescales required and communicate progress to external sales and customer where required.
Actively manage stock levels for stock customers and ensure the min/max programs are adhered to.
Issue accurate stock and production planning reports to the customer in a timely manner where required.
Ensure that all proofs are delivered to the customer in a timely manner, and to direct feedback to the relevant departments. Business System to be updated and PDF proofs uploaded accordingly.
Assist the Technical Services Representative with delivering label profile drawings, line audit reports and other pre-print service products to the customer in a timely manner.
Refer any costings or commercial issues on such products to the Sales & Customer Services Manager for approval before dispatching.
Provide cover across all customer accounts on a day-to-day basis.

EDUCATION AND EXPERIENCE:
To succeed in this role, you will require:

Grade 12
Diploma in Sales & Marketing
Sound & credible customer service background.
Sales administration experience (2- 5 years)
Experience with business system, SAP/Radius
Adaptability
Self-confidence/Respect/Motivated
Mobility
Dependability and Reliability
Problem solving and Assertive.
Good Written and Verbal Communication Skills
Good Computer Skills (MS Office)
Decisive Insight