Customer Service Representative
materion · Tokyo, JPN ·
- Category
- Support
At Materion, everyone is included, respected and offered opportunity to grow. Join us!
Key Responsibilities:
- Communicate directly with customers via telephone / email regarding inquiries, orders, expedites and complaints.
- Quote to customers.
- Negotiate and adjust shipping schedule with customers, freight forwarders, Materion US Service Centers, and other Materion locations as required.
- Check inventory and product specifications to meet customer requirements.
- Enter customer orders and purchase to the global plants.
- Handle Import and Export documents (invoice, packing list, shipping instructions, B/L, L/C, insurance policy) and coordinate shipping schedules with freight forwarders and customers.
- Physical Inventory management of Performance Solutions products.
- Handle customer complaints (Return, credit notes) and work with Account Managers to resolve.
- Special tasks may be required by department manager.
Qualifications:
- University degree
- Language- Speak Japanese as native language; Must be able to communicate effectively in spoken and written English. TOEIC score 730 or more
- Skills- Experience of using ERP system is necessary, SAP is welcome. Basic Microsoft office skills. Experience of Import and Export shipping arrangements.
Materion Corporation and its subsidiaries (the “Company”) is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also the Company’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
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