Customer Service Representative
John Deere · Johnston,Iowa,United States ·
- Work mode
- Onsite
- Category
- Support
There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer, including disabled & veterans.
Primary Location: United States (US) - Iowa - Johnston
Function: Customer Experience (CA)
Title: Customer Service Representative - 123785
Onsite/Remote:Onsite Position
Your Responsibilities
As a Customer Service Representative (CSR) with John Deere’s Product Support Contact Center in Johnston, Iowa, you will:
- Work in a high-volume Tier 2 contact center environment, supporting customer escalations from a Tier 1 support team.
- Utilize various channels including phone, email, chat, and social media to support existing and potential John Deere customers.
- Effectively document each interaction in the internal case management system
- Mentor less experienced agents and handle escalated support issues
- Support Tier 1 agents and/or customer calls during peak seasons & high-volume periods
- Work off-shift hours and occasional holidays
VISA Sponsorship is NOT available for this position
What Skills You Need
- 1 or more years of prior work experience and/or Knowledge of agriculture, residential turf & golf industry products and customers
- 1 or more years of experience with customer service / support experience in a similar field
- Skills in interpersonal communications, negotiation, and conflict resolution
- Ability to work on multiple tasks/projects simultaneously
What Makes You Stand Out
- Agriculture and Turf operations experience, specifically w/ John Deere equipment
- Bachelor's degree in Agriculture, Business, Engineering related field or IT or a similar discipline or related work experience
- Strong computer and troubleshooting skills
Education
Ideally you will have a degree or equivalent related work experience in the following:
- Bachelor's degree in Agriculture, Business, Engineering related field or IT or a similar discipline or related work experience
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
- Flexible work arrangements
- Highly competitive base pay
- Savings & Retirement benefits (401K and Defined Contribution)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
- Vacation and Holiday Pay
$50,916.00 - $76,368.00 + Benefits
Follow this link to learn more about our Total Rewards Package
Must be 18 years of age or older to apply
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.