Customer Service Representative (Japanese Speaker)

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Job Description:

As a Customer Service Representative (Japanese Speaker) with 3M GBS, you’ll support global B2B customers and business partners across international markets. You’ll help customers navigate the Order-to-Cash journey, including customer inquiries, order support, delivery coordination, and issue resolution.

This is customer service with global exposure, business impact, and room to grow. If you enjoy helping customers, working with people across cultures, and learning how global business works, this could be your next career move.

What You’ll Experience in This Role

As a Customer Service Representative, you’ll do more than respond to inquiries. You’ll help keep business moving by supporting customer requests, orders, deliveries, follow-ups, and issue resolution across the Order-to-Cash journey.

You’ll work with global customers and collaborate with teams across Supply Chain, Logistics, Sales, Customer Operations, and other business functions to deliver a better customer experience.

What You’ll Do

• Support global B2B customers across inquiries, orders, deliveries, follow-ups, and issue resolution.

• Communicate with customers in your designated language and in English.

• Collaborate with global teams to improve service delivery and customer experience.

• Build experience across Order-to-Cash, supply chain, logistics, commercial operations, and shared services.

• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to work smarter and drive improvements.

What You’ll Gain

• Global customer experience and cross-functional business exposure.

• Future-ready skills in communication, problem solving, process improvement, analytics, automation, and AI-enabled ways of working.

• A respectful, collaborative culture where teams support each other, celebrate wins, and make time to have fun.

• Career growth with 3M, a global science company making meaningful impact.

What We’re Looking For

• Proficiency in the English and Nihongo languages (speaking, listening, writing, and reading) are required

• Have at least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.

• Communicate clearly, solve problems effectively, and keep the customer at the center.

• Are detail-oriented, adaptable, curious, and willing to learn how global business works.

• Have ERP experience, which is an advantage but not required.

Build a Career with Purpose at 3M

At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.

Be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.

Build global experience, support customers around the world, and grow your career with 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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