Customer Service Representative- Incentives

O’Rourke Sales Company has an opportunity for a Customer Service Representative to join our Incentives Sales team at our corporate office in Davenport, Iowa. We are an established national distributor offering numerous lines of consumer electronics and standard to high-end appliances. Our operation spans from the East coast to the West coast with seven branch operations. Take a look at our website to see what we are all about .

O’Rourke Sales is an Equal Opportunity Employer.

Job Type: Full-time Monday - Friday (8-5 p.m.) in an office position in the O’Rourke Sales Company Customer Service Department to support company’s sales agenda.

Job Responsibilities:

· Become knowledgeable of the company products and understand each customer’s need to provide real, effective solutions and deliver exceptional customer service.

· Operate our computer-based systems to enter order entries quickly and accurately.

· Navigate 3rd party, vendor, customer portals and databases.

· Respond to high-volume emails accurately and professionally.

· Collaborate with Purchasing, Accounting, returns and warehouse staff.

· Work closely with vendor partners to resolve order and product issues.

· Solve customer problems and find the best possible solutions.

· Communicate professionally on the telephones with many customers and sales representatives.

· Maintain customer relations through timely services.

· Assist Incentive’s Sales Team with various account management activities.