Customer Service Representative

Ready to lead a high-visibility customer service transformation and help shape the future of how IFF engages with its customers?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Within Health & Biosciences, we channel our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.

The role is based in Leiden, Netherlands (hybrid role) and is a full-time project assignment for a minimum of two years.

This position will lead the execution of the Danisco-to-IFF transition across customer, sales, and market-facing touchpoints. Be part of a customer-focused, collaborative, and solution-oriented team where together we can drive meaningful change and deliver an exceptional customer experience.

Where You'll Make a Difference

• Lead and support customer service activities related to the Danisco-to-IFF integration and transition program.
• Act as the primary operational interface between IFF and its internal and external customers throughout the customer journey.
• Manage customer onboarding, Order-to-Cash (OTC), and after-sales processes while ensuring service excellence and operational continuity.
• Coordinate with internal stakeholders, commercial teams, supply chain partners, and third-party logistics providers to ensure seamless order fulfillment.
• Support customer transition plans, monitor progress, and communicate updates to customers and internal stakeholders.
• Identify process challenges, perform root-cause analysis, and implement sustainable solutions to improve customer experience and operational efficiency.
• Ensure compliance with business procedures, data governance requirements, documentation standards, and audit readiness.
• Drive continuous improvement initiatives, process harmonization activities, and system adoption across customer service operations.
• Contribute to key performance indicator (KPI) achievement by supporting service, quality, and operational excellence objectives.

What Makes You the Right Fit

• Bachelor's degree in Business, Supply Chain, Logistics, Customer Service, or a related field.
• Proven experience in Customer Service, Customer Operations, Supply Chain, or a customer-facing project environment.
• Experience supporting business transformation, integration, or transition projects is highly desirable.
• Strong knowledge of Enterprise Resource Planning (ERP) systems, preferably SAP Order-to-Cash modules.
• Excellent understanding of customer service processes, order management, and export documentation.
• Strong analytical and problem-solving skills with the ability to identify trends and drive improvements.
• Excellent stakeholder management and communication skills with the ability to collaborate across multiple functions and regions.
• Fluent in English, both written and spoken.
• Ability to thrive in a dynamic, fast-changing environment while managing multiple priorities.

How Would You Stand Out?

• Experience in mergers, acquisitions, business integrations, or large-scale change projects.
• Knowledge of Lean, Six Sigma, or other continuous improvement methodologies.
• Experience training colleagues, facilitating workshops, or leading process improvement initiatives.

Why Choose Us?

• Opportunity to play a key role in a strategic global transformation project.
• Hybrid working environment offering flexibility and work-life balance.
• Collaborative international environment with exposure to global teams and customers.
• Ongoing learning, development, and career growth opportunities.
• Inclusive workplace culture where innovation, diversity, and collaboration are valued.
• Competitive compensation and comprehensive benefits package.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

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