Customer Service Representative (Healthcare)

Employment Type: Full-Time Employment
Work Setup: 100% Onsite
Work Schedule: Night Shift (Following U.S. Eastern Time Zone)
Location: Eastwood, Libis, Quezon City

Job Description

The primary responsibility of the Customer Service Representative (CSR) is to answer incoming queue calls and route them accurately in accordance with established procedures.

Duties and Responsibilities:

• Provide excellent customer service by answering and directing all incoming calls promptly, courteously, and professionally.
• Accurately identify customer needs and ensure inquiries are routed to the appropriate department or individual.
• Document call details and maintain accurate records in the system for reference and reporting purposes.
• Assist callers by providing basic information, answering general questions, and escalating complex concerns to the proper channels.
• Follow up on customer inquiries as needed to ensure timely resolution.
• Adhere to company policies, procedures, and quality standards when handling calls and customer interactions.
• Maintain confidentiality and handle sensitive information with discretion.
• Collaborate with team members and other departments to improve customer experience and streamline processes.
• Participate in training sessions and team meetings to stay updated on company policies, system updates, and service standards.
• Complete other assigned duties and projects as required by the supervisor or management.

Job Requirements:

• High school diploma or equivalent
• At least 1 year of experience in the BPO industry handling healthcare accounts or 2 years experience as a Customer Service.
• Proficient in Microsoft Office Suite, EMR software, payroll software, and all other software programs.
• Must uphold all principles of confidentiality and patient care to the fullest extent while adhering to and complying with the
• Health Insurance Portability and Accountability Act (HIPAA) at all times.
• Knowledge of, and sensitivity to, cultural and language differences.
• Able to perform basic mathematical computations.

What benefits await you by joining Intelassist?

• Global career advancement and networking opportunities.
• Access to both virtual and on-site intensive courses for career and personal development enhancement.
• Monetary rewards for successful referrals that are hired.
• Guaranteed weekends off and a total of 20 paid leave days upon regularization.
• Collaborative work environment
• Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment, with coverage of up to 100,000 PHP per illness.

WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.