Customer Service Representative (English)

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​

We are looking for a Customer Service Representative with professional fluency in English (additional languages are a strong advantage) to join our Industrial Solutions Customer Service team in Terrassa, Barcelona.

In this role, you will serve as a key point of contact for customers, managing inquiries, processing orders, and ensuring a seamless customer experience. Working closely with internal departments, you will coordinate solutions, maintain accurate data, and support the efficient handling of day-to-day operations.

Key Responsibilities:

• Provide telephone and online support to customers, as well as internal support to the Customer Service team
• Investigate customer requests and complaints, coordinating with relevant departments to ensure timely resolution
• Process information received through email and verbal communications accurately and efficiently
• Maintain and update customer and order information in company systems, including manual order entry

Relevant Experience and Skills:

• Minimum of 1 year of experience in Customer Service or Administration
• Good working knowledge of Microsoft Office applications and Outlook
• Knowledge of Oracle R12, Incoterms, payment terms, and CRM systems is considered an advantage
• Proficiency level of English is required. Additional language skills are highly valued (especially German or Dutch)
• Strong organizational and time-management skills, with the ability to multitask effectively
• Flexible and adaptable, with the ability to work in a dynamic environment

What We Offer:

• Permanent contract
• International environment with growth opportunities
• Flexible working hours (7:00 – 9:30 to 16:00 – 18:30) and hybrid work model (3 remote days per week)
• Shuttle bus from Plaça Espanya (Barcelona) to our office in Terrassa
• Attractive compensation package, including meal allowance and telework support.
• Comprehensive 2-month onboarding program on site
• Health insurance, life insurance, and pension plans after one year
• Free coffee, fresh fruit, language lessons, and Employee Assistance Program

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to [email protected] to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.