Customer Service Representative

The Customer Service Representative at Amphenol Middle East (AME) is responsible for supporting customers by providing accurate and timely information regarding orders, quotations, product availability, and delivery schedules.
This role manages order entry, monitors order status, and coordinates with internal departments to ensure customer requirements are clearly communicated and fulfilled. The CSR works closely with sales, engineering, production, quality, and logistics teams to maintain a high level of customer satisfaction and ensure accurate documentation throughout the order lifecycle.
Knowledge / Skills:

Proficiency with Microsoft Office (Word, Excel, Outlook) and general computer applications
Experience working within ERP or order processing systems
Strong written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and problem-solving skills
High attention to detail and accuracy in documentation
Ability to work collaboratively with cross-functional teams
Self-motivated with the ability to work independently and take ownership of responsibilities
Ability to interpret basic technical documentation such as drawings, specifications, and order requirements
Commitment to continuous improvement and professional development

Qualifications / Education / Experience:

High School Diploma required; Associate’s or Bachelor’s degree in Business, Engineering, or related field preferred
Minimum 3–5 years of experience in customer service, order management, or a related role within a manufacturing or industrial environment
Experience working with ERP systems and order processing tools preferred
Strong interpersonal skills with the ability to communicate effectively with customers and internal teams
Strong attention to detail and follow-up skills
Proficiency in English (written and verbal) required

Duties / Responsibilities:

Provide timely and accurate responses to customer inquiries regarding pricing, product availability, order status, and shipment updates
Receive and process customer orders, ensuring accuracy of product specifications, quantities, pricing, and delivery requirements
Enter and maintain customer orders, quotes, and related documentation in the ERP system
Coordinate with engineering, production, supply chain, and logistics teams to ensure customer requirements are understood and fulfilled
Monitor order status and proactively communicate delays or changes to customers while identifying potential solutions
Maintain customer records, cross-reference files, and shipping information within internal systems
Support contract review processes to ensure customer orders align with product specifications and internal capabilities
Review and interpret manufacturing drawings, blueprints, and technical specifications when required to confirm order accuracy
Assist with resolving customer concerns including returns, exchanges, or warranty requests in coordination with the Quality team
Work with internal teams to investigate product issues and support root cause analysis when required
Maintain a high level of professionalism and represent the company positively in all customer interactions
Ensure accurate documentation and maintain organized records for all customer transactions
Support continuous improvement initiatives related to customer service processes and order management

Location:

Ajman, United Arab Emirates (facility relocating to Sharjah in the near future)

Benefits and Compensation:
Amphenol Middle East offers a competitive compensation and benefits package in accordance with local labor regulations. Benefits may include medical insurance, annual leave, public holidays, visa sponsorship (where applicable), and end-of-service gratuity.