Customer Service Rep

ABOUT MECHANIX WEAR

Who We Are

Mechanix Wear develops protective gloves for industries including vehicle mechanics, police, military, trade professionals, and construction to name a few. Mechanix Wear is THE TOOL THAT FITS LIKE A GLOVE® In 1991, The Original® Glove was born. The brainchild of a legendary race mechanic that sparked a revolution for working hands. Championed by mechanics and pit crews at the 1991 Daytona 500, The Original® is the glove that started it all. For more information, visit www.mechanix.com.

What We Do

At Mechanix Wear, we are building a world where Safety is foundational, Performance is enhanced, and Trust in the brand is unshakable. We create and elevate protection beyond your expectations, through innovative design, advanced materials, and a relentless pursuit of excellence. We stand behind our core values including Thinking Big, Being a Problem Solver, Doing Things the Right Way, and TeaMWork.

JOB SUMMARY

The Customer Service Representative will provide world-class customer service and satisfaction to all Mechanix Wear customers. This position is often the first person a Mechanix Wear customer interacts with. The role requires all CSR’s to be knowledgeable about our products, our uniquely different business segments and resulting customer needs. This fast-paced department communicates globally with our customers and processes all forms of customer orders on a daily basis, which requires the ability to adapt, understand and respond in an increasingly dynamic environment.

ESSENTIAL FUNCTIONS

• Receives and responds to all points of contact from our customers in a timely and professional manner
• Handle high volume incoming calls and direct calls appropriately
• Oversees mail deliveries, packages and couriers
• Inputs orders
• Verifies pricing, advises stock levels and provides tracking on orders
• Attends to exchanges and returns for all customers as well as provide professional care for all customers experiencing warranty issues
• Actively supports Mechanix Wear’s commitment to quality and all quality objectives, with an emphasis on continual improvement
• Creates satisfied customers by operating in a manner that exceeds the customer’s expectations
• Performs other related duties as assigned

REQUIRED SKILLS/ABILITIES/COMPETENCIES

• Working knowledge of customer service techniques
• Friendly and confident demeanor
• Excellent knowledge of company products
• Excellent verbal, written and follow up skills
• Knowledgeable in processing of EDI orders
• Experienced with Microsoft Office programs including MS Word, MS Excel and MS Outlook
• Proficiency in another language or languages helpful
• Able to complete assignments within time frames specified by management
• Able to interact effectively and cooperatively with customers and employees at all levels
• Flexible with work schedules
• Able to operate in a fast-paced organization and handle multiple projects simultaneously

SUPERVISORY RESPONSIBILITIES

• None

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required
• Associates Degree or related field preferred
• Two or more years of sales and/or customer service experience preferred

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

Mechanix Wear provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.