Customer Service/Product Specialist - Automotive

About the Role

You will:

• Respond to customer enquiries via phone and email
• Provide product recommendations and technical advice
• Process customer orders accurately and efficiently
• Build strong relationships with customers and suppliers
• Assist with warranty enquiries and claims
• Support inventory and stock management activities
• Assist with warehouse operations when required
• Work closely with the team to deliver exceptional customer service

About You

To be successful in this role, you will have:

• Previous customer service, internal sales or parts-related experience
• A genuine interest in automotive products, vehicles or performance parts
• Strong communication skills and confidence speaking with customers
• Excellent attention to detail and organisational skills
• The ability to learn technical product information quickly
• A positive, team-focused approach
• Sound computer skills

Highly Regarded

• Parts interpreting experience
• Suspension, truck, heavy vehicle or aftermarket product knowledge
• Warranty administration experience
• Warehouse or inventory experience

Why Join Us?

• Be part of Australia's leading automotive aftermarket group
• Work with premium brands including KONI
• Join a supportive team of four where your contribution is valued
• Diverse role with opportunities to learn and develop technical product expertise
• Stable, growing business with long-term career opportunities

If you're a customer-focused professional with an interest in the automotive industry and enjoy working in a varied, hands-on environment, we'd love to hear from you.