Customer Service (Order Management) - SAP (start ASAP)

Customer Service Representative

Location: International Business Park, Jurong East
Contract Duration: 6 months
Start Date: ASAP / within 1 week
Salary: S$3,200 – S$4,000 per month, depending on experience
Work Arrangement: Hybrid / Smart Work arrangement

This role is ideal for candidates with experience in B2B customer service, order management, logistics, shipping or supply chain, particularly those familiar with SAP and import/export documentation.

Key Responsibilities

• Manage the complete Order-to-Cash (O2C) process from order receipt through fulfilment.

• Process and manage customer orders using SAP.

• Provide sales and customer service support for designated countries.

• Coordinate with logistics teams and relevant stakeholders on customer shipments.

• Prepare and coordinate shipping documentation for customers.

• Attend to customer enquiries, complaints and order-related issues, ensuring timely resolution.

• Handle and coordinate customer requests for product samples.

• Work closely with Trade Compliance / Foreign Trade teams to manage customer profiles, End Use Certificates and Trade Restriction Covenants.

• Liaise with Headquarters, Sales & Marketing, Supply Chain Management, Accounts Receivable, Credit and Legal teams on credit, logistics and customer-related matters.

• Support other customer service and order management activities as required.

Requirements

• 3–5 years of relevant work experience, preferably in an MNC environment.

• Sound knowledge of logistics, shipping and order management.

• Familiarity with export and shipping documentation, such as:

  • Letter of Credit (L/C)

  • Bill of Lading (B/L)

  • Air Waybill (AWB)

  • Export documentation

  • Banking / trade service documentation

• Experience handling Asia import shipments will be an advantage.

• Experience using SAP and MS Office is preferred.

• Good understanding of customer service, logistics and supply chain processes.

• Basic knowledge of Finance, Credit Management and Global Trade Services (GTS) will be advantageous.

• Good team player who can also work independently and take initiative in resolving issues.

• Able to start ASAP or within 1 week.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at ••••@persolapac.com.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R25159218 (Teoh Ying Ying)