Customer Service

About Orbia:

Orbia Advance Corporation is a Purpose-led company with big aspirations. We are out to advance life around the world while maximising value to our shareholders, customers and employees. The Company is passionate about the topics that define how people will live and thrive tomorrow: the future of cities, buildings, agriculture, and materials. Orbia Advance Corporation has five business groups which offer innovative solutions across multiple industries including building and infrastructure, data communications, chemicals and more. In 2018, Orbia Advance Corporation bought a majority stake in Israeli-based Netafim, the world’s leader in drip irrigation, and is helping the world ‘grow more with less’ as it helps to solve food and water scarcity. Orbia Advance Corporation has operations in 41 countries with more than 22,000 employees.

We started as a producer of commodities and have evolved to become a provider of innovative solutions that address the global issues of rapid urbanisation, water and food scarcity, and a growing and aging population. We’re already a global leader in Polymers, Fluor, Building & Infrastructure, Datacom, and Precision Irrigation. We have embarked on a CEO-led transformation, as part of our journey to become a truly purpose-led, future fit company.

Key Responsibilities:

• Gestionar y dar seguimiento a pedidos de clientes desde su recepción hasta la entrega final.
• Coordinar actividades con las áreas de Logística, Planeación, Compras, Finanzas y Ventas para asegurar el cumplimiento de los compromisos establecidos.
• Mantener una comunicación efectiva con clientes internos y externos respecto al estatus de órdenes, disponibilidad de productos y tiempos de entrega.
• Atender y dar seguimiento a solicitudes, aclaraciones, devoluciones y reclamaciones.
• Generar reportes e indicadores relacionados con el nivel de servicio y atención al cliente.
• Contribuir a la mejora continua de los procesos orientados a la satisfacción del cliente.

Requirements:

• Licenciatura en Administración, Ingeniería Industrial, Negocios Internacionales o carrera afín.
• Experiencia previa en Customer Service, Atención al Cliente o áreas relacionadas.
• Conocimientos de SAP y Microsoft Excel.
• Inglés intermedio.
• Habilidades de organización, comunicación, trabajo colaborativo y orientación al cliente.

Our Offer:

Sueldo competitivo

SGMM

Seguro de vida

Fondo de ahorro

Bono anual

Our Global brands: Dura-Line, Koura Global, Vestolit, Netafim, Alphagary, Wavin.

They offer a broad range of value-added solutions and finished products that contribute to customers’ success and ultimate improve the quality of life for people around the world. Along its commitment to good citizenship, Orbia Advance Corporation delivers Total Value to customers, employees and investors worldwide, every day.