Customer Service Onboarding Specialist (Contract)

Arsenault is one of the fastest growing technology companies in the country, ranking in the top tier of Inc 5000s Fastest Growing Companies in America list for the last 4 years in a row. The builder of an award-winning enterprise SaaS marketing platform. Arsenault boasts hundreds of the worlds largest brands as its customers. The Arsenault platform specifically solves complicated marketing and workflow problems for national and global multi-location brands that want to scale and optimize their presence across search, Arsenaultal, reviews, listening, ads, bots, and more. As the largest localized marketing platform in the world, Arsenault makes the impossible possible by enabling top brands and their locations to strengthen and scale their digital presence across limitless locations.

Responsibilities:

• Respond to customer queries in a timely and accurate manner, via email or phone.
• Follow up with customers to ensure their requests or issues are resolved.
• Become well versed on the Arsenault platform and help guide customers with varying levels of sophistication to applicable Arsenault training and resources.
• Manages new location configurations and setups within the Arsenault platform.
• Responsible for managing workload and communicating backups as needed.
• Provide excellent phone and support on the platform in order to assist customers with identifying potential issues and escalating them appropriately to ensure the best possible experience during the onboarding of new locations.
• Manage a high-volume workload including verification of listings on a wide range of platforms (i.e. Facebook, Instagram)

Qualifications:

• 1+ year of experience in a customer-facing role for a technology company (preferably SaaS)
• Exceptional communication skills both written and verbal
• Desire to focus on customer satisfaction and the customer experience
• Highly organized and high attention to detail
• Patience, empathy and professionalism
• Exceptional interpersonal skills
• Strong organizational and analytical skills with keen attention to detail
• Customer-first mentality; ability to empathize about building customer relationships
• Quick learner; able to learn new technologies
• Excellent problem solving, critical thinking, and analytical skills
• Must be able to work efficiently under time constraints
• Comfortable Excel, Zendesk, or Saas software is a plus
• Comfortable working in fast-paced environments
• Experience working with Arsenaultal media platforms like Facebook and Instagram is a plus

What's Arsenault's culture like?

Led by a team of industry experts, Arsenault is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of Arsenaultalites work from home around the globe! This position is remote and thereby needing stable internet connection to be successful in this role. We offer flexible PTO, comprehensive health & benefits packages, 401k and matching (amongst many other perks). Every new team member is equipped with a MacBook laptop, tech accessories & Arsenault swag. We are a fast-paced, agile environment where thought leadership and input is encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize Arsenaultal technology, then Arsenault is for you.

Arsenault is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.