Customer Service Officer

WatchLabPte Ltd is a Singapore-based luxury watch service centre specializing in watchrepair, servicing, polishing, authentication, and restoration. Led bySwiss-trained watchmakers, it provides expert care for premium timepieces usinggenuine parts and professional-grade equipment. As our business continues togrow, we are looking for a dedicated and customer-oriented Customer Service Officer tojoin our team.

WhatYou’ll Do
Attend to customer inquiries via walk-in, phone, WhatsApp, email, and socialmedia channels.

Provideprofessional advice on watch repair, servicing, polishing, and authenticationservices.

Receivewatches for servicing and accurately record customer and watch details.

Preparequotations, invoices, and service orders using the company's management system.

Followup with customers on repair status, collection arrangements, and after-salesservice.

Coordinatewith technicians and watchmakers to ensure timely service completion.

Handlecustomer feedback, complaints, and service recovery professionally.

Processpayments and maintain accurate transaction records.

Maintaincustomer database and service history records.

Assistin showroom operations, ensuring a clean and welcoming environment.

Supportsales and marketing activities, including promotions and customer engagementcampaigns.

Performadministrative duties and prepare periodic reports as required.

WhatWe’re Looking For
✅ Bachelor’s Degree or equivalent.
✅ Prior experience in the luxury watch orpawnshop industry is an advantage.
✅ Strong communication and interpersonalskills.
✅ Goal-oriented with the ability to workindependently.
✅ Able to commit to retail hours(includingweekends), 5 days per week.

WhyYou’ll Love Working With Us
✅ Safe and healthy working environment.
✅ Opportunities to learn and gaindiverseskill sets.