Customer Service Officer - Joining bonus of $5000 for Singaporeans and PRs
SATS Ltd. ·
- Category
- Support
About Us
SATS Seletar Aviation Services (SSAS), a subsidiary of SATS Ltd, specialising in providing ground handling services for Firefly as well as bespoke travel experience for passengers travelling on private jets or chartered business jets at the Seletar Business Aviation Centre (SBAC). We are committed to delivering a seamless and stress-free travel experience.
Why Join Us
As a Customer Service Officer, you play a vital role in creating a positive and memorable journey for our passengers. You will be a part of a dynamic team, working in an exciting and exclusive environment. This role offers clear pathways for career growth, attractive incentives, and the opportunity to develop both professionally and personally as you make a meaningful impact on passenger satisfaction
Key Responsibilities
As a Customer Service Officer, you will oversee designated work areas within Passenger Services operations and ensure seamless service delivery. Your responsitbilities include, but are not limited to:
- Lead and support operational staff in carrying out their duties in line with airline requirements and service standards.
- Ensuring all staff adhere to company policies and maintain overall discipline.
- Monitor and coordinate staff deployment to ensure smooth and efficient operations.
- Manage check-in process, boarding, and departure while welcoming passengers, assisting with inquiries, and ensuring a courteous, seamless travel experience.
- Handle flight disruptions, providing recovery assistance and solutions to affected passengers.
- Oversee lost and found baggage.
- Airline Weight & Balance.
- Provide support to passengers requiring special assistance.
- Any other ad hoc duties assigned
Key Requirements
- Proven track record in a supervisory role within the aviation or customer service industry.
- Strong analytical and decision-making skills, with a customer-first mindset to resolve issues effectively and empathetically.
- Pleasant personality with a cheerful disposition, demonstrating strong communication and interpersonal skills to engage with both passengers and staff members.
- A dynamic individual with a natural service aptitude, adaptability, and willingness to go the extra mile to ensure passenger satisfaction.
- Fluency in English and proficiency in a second language to communicate effectively with international passengers.
- Meticulous, with a keen eye for accuracy and compliance in operational and regulatory matters.
- Ability to perform basic computer transactions and utilize airline systems confidently.