Customer Service Officer (iShopChangi)

Core Responsibilities:

Counter Duties

- Handle all duties required at the iShopChangi service counter, including end-to-end fulfillment for departure and/or arrival orders.

- Attend to customers’ enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services, Rewards, etc.).

- Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts and report discrepancies timely.

- Assist with Rewards membership enquiries, redemptions, and other marketing campaign giveaways as stipulated by CAG.

Runner Duties

-Responsible for the transfer, delivery and/or collection of items within terminals (counters, retail shops and backroom), ensuring orders are correct and quality checks are performed.

Checker Duties

- Pick, pack and organize items for pick-up or delivery, ensuring accuracy and timeliness of orders.

- Maintain a clean, tidy and well-organized stockroom.

Other Duties

- Perform housekeeping duties and ensure cleanliness of the counter and backroom at all times.

- Assist with any other duties as assigned by management.

Requirements

- Minimum “O” or “N” level with 3 credits, including English.

- At least 1 year of experience in logistic/warehousing, retail/ customer service, hospitality industry.

- Proficient in using Microsoft Office and confident in using mobile technology.

- Customer centric and willing to go extra mile.

- Team player with good interpersonal and communication skills.

- Ability to multi-task and solve problems effectively.

- Ability to walk across airport terminals and lift/ carry inventory items as part of operations.

- Able to obtain an Airport Pass (Airside).

12 hours shift, Work 2 days and rest 2 days, 4 days per week

Please indicate your shift preference:

10am - 10pmor

10pm - 10am

We regret to inform that only shortlisted candidates will be notified.

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