Customer Service Officer (Freight Forwarding) - West - WCDT

Responsibilities:

• Act as the primary point of contact for customers regarding sea freight shipments and related enquiries
• Coordinate import, export, and cross-trade shipments based on customer requirements
• Manage end-to-end shipment operations including booking, arrival notices, documentation, DG declaration, transportation, tracking, fumigation, and insurance arrangements
• Handle import and export customs clearance processes for customers
• Assist in preparing freight rate quotations and service proposals
• Liaise with carriers, freight forwarders, warehouses, transport providers, overseas agents, and internal departments to ensure smooth operations
• Ensure accuracy and completeness of shipping documentation such as Bills of Lading, Switch BL, invoices, permits, and cost verification
• Maintain and update customer profiles and shipment records in internal systems
• Monitor shipment progress and provide proactive updates to customers on delays or operational issues
• Investigate and resolve shipment discrepancies and service-related complaints professionally
• Ensure compliance with regulatory requirements and company operational procedures
• Prepare operational reports and service performance summaries
• Support continuous process improvement and service quality enhancement initiatives

Requirements:

• GCE “O” Level or Diploma in Logistics/Supply Chain/Business or related field
• Around 2 years of experience in freight forwarding operations

Wecruit Pte Ltd | 20C0270
Tew Jie Wei | R22106822