Customer Service Officer (Backend) | Paya Lebar - YZ11

Position: Customer Service Officer (Backend)

Working days: 5.5 days

Working time: Mon to Fri 9am-6pm; Alternate Saturday or Saturday WFH

Salary: $2500 - $2800

Working location: Paya Lebar

Job Summary

You will manage retail and corporate car rentals, support replacement car activation for insured customers, and ensure smooth rental processing. You will provide clear information to customers, handle payments, and coordinate with operations to maximize fleet use.

Job Description

• Secure retail and corporate rentals.
• Activating replacement cars for insured and following up on the due date for returning.
• Provide timely, consistent and accurate information to external customers.
• Ensure accurate processing of rental workflow through Fleetmatics.
• Furnish accurate driver particulars to respective authority for summons.
• Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts.
• Handle PRAC technical/breakdown such as vehicle unable to start, accident etc. Escalate promptly to operations/manager for follow up as appropriate.
• Handle cash and credit transactions accurately and securely.
• Work with operations to maximize fleet utilization.
• Ensure tidiness and cleanliness of the reception area to create a pleasant and welcome environment for walk-in customers.
• Seek immediate assistance from relevant colleagues for issues that cannot be resolved within the department or escalate promptly to the manager as appropriate.

Preferred competencies and qualifications

• Proficient in MS Office to support administrative and reporting tasks
• With valid class 3/3A driving license to support vehicle handling and replacement car activation, will be an advantage

Tan Yen Zhen (Chen Yan Zhen) Reg No: R25138932

The SupremeHR Advisory Pte Ltd EA No: 14C7279