Customer Service Manager
saica · Zaragoza ·
- Category
- Support
- Experience
- 5+ years
Únete a Saica Paper, división del Grupo Saica, donde la innovación y la tecnología de vanguardia nos permiten fabricar papeles 100% reciclados y reciclables.
En el Grupo Saica, hemos integrado la economía circular en nuestro modelo de negocio, apostando por la sostenibilidad como motor para alcanzar un modelo de producción más responsable. En Saica Paper, ¡serás parte del círculo! Para ello, creemos en el talento, el crecimiento profesional y el impacto positivo en el mundo. Si buscas un entorno dinámico donde cada día es una oportunidad para innovar y crear un mundo mejor ¡El Grupo Saica es tu sitio!
País:
SpainPuesto:
Customer Service ManagerDescripción del puesto:
TASKS/DUTIES/RESPONSIBILITIES:
Lead the regional Customer Service team, driving priorities, performance and people development.
Ensure SLA, efficiency and customer satisfaction targets aligned with business priorities.
Serve as the main contact for Commercial teams and customers, ensuring effective communication and issue resolution.
Oversee customer portfolio management, including orders, deliveries, stock monitoring and replenishment.
Foster cross-functional collaboration with Supply Planning, Logistics and Commercial teams.
Align customer requirements with production constraints, stock availability and delivery performance.
Monitor customer stock, forecasts and VMI processes, ensuring timely adjustments and safety stock updates.
Lead service improvement projects, including VMI, SLA compliance, service optimisation and efficiency initiatives.
Drive analyses and action plans on service issues, stock deviations, complaints, transport constraints and planning improvements.
Ensure master data quality and system maintenance for the assigned region.
Track and report operational KPIs, leading corrective actions when needed.
ACADEMIC QUALIFICATION/ OTHER TRAINNING:
Mandatory: University Degree in Supply Chain, Logistics, Engineering, Business Administration, Economics or equivalent.
EXPERIENCE:
Mandatory: 5-8 years of experience in Customer Service, Supply Chain, Logistics or a similar position within an industrial/manufacturing environment.
LANGUAGE SKILLS:
Mandatory: High written and spoken Spanish and English (C1)
As part of this recruitment process, please be informed that the initial assessment of applications will be carried out in collaboration with Ayanet, a specialized recruitment and talent acquisition firm.
By submitting your application for this position, you expressly consent to the processing of your personal data and to the sharing of your CV with Ayanet solely for the purpose of managing your participation in the recruitment process.
Ayanet will act as a collaborating entity and will ensure full compliance with the applicable data protection regulations, including Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights.
Experiencia laboral:
Customer ServiceEstudios:
Bachelor's Degree: Business Administration/Management (obligatorio)Tipo de empleado:
Regular¿Por qué elegirnos?
Al unirte al Grupo Saica, eliges más que un trabajo: eliges una carrera con propósito que se alinea con tus valores. Colaborarás con personas comprometidas para construir un futuro sostenible, haciendo una contribución significativa a nuestro mundo.#LinkedIn
El Grupo Saica está comprometido con la Prevención de Riesgos Laborales de sus trabajadores y empresas colaboradoras, el Medio Ambiente, la Calidad de sus productos y servicios y la Igualdad de Oportunidades entre hombres y mujeres. En nuestro trabajo buscamos el equilibrio entre la vida profesional y personal.
Todos los CVs recibidos serán tratados de acuerdo a la legislación de Protección de Datos de Carácter Personal y serán archivados salvo que el candidato manifieste por escrito su derecho de cancelación o rectificación.