Customer Service Manager
Aureole · Lekki, Lagos ·
- Category
- Support
- Experience
- 3+ years
Location: Lekki, Lagos (in person — proximity to Lekki required)
Pay: ₦450,000 – ₦500,000 per month.
To apply:
Interested candidates should send their CV to [email protected], using "Customer Service Manager" as the subject line of the email.
Requirements:
√ Bachelor's degree in Business Administration, Marketing, Communications, or a related field
√ Minimum 5 years of recent, proven experience in a B2B or B2C customer service environment, including at least 3 years in a senior customer service or customer relations management role
√ Proficiency in Microsoft Office and CRM/customer service platforms such as Zendesk, Freshdesk, Zoho Desk, Gorgias, or similar
√ Experience handling customer enquiries across email, live chat, WhatsApp, telephone, and social media