Customer Service Lead

About the Role: Our client has spent almost 30 years protecting Australia's construction industry supplying safety equipment and WHS compliance advice trusted on the country's largest construction and infrastructure sites. With over 1,500 satisfied customers and a growing suite of tech-driven compliance products, they're now looking for a Customer Service / Experience Lead to own the customer relationship from onboarding through to long-term retention and service. This isn't an entry-level tick…