Customer Service - KL Sentral (Live Chat & Email Reply)

Job Description:

Job responsibilities:

• Understand customer enquiries and respond via applicable channels: email, chat etc
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner by following to processes

Job/project details:

Project 1 - Social Media Platform Project

• Basic Salary RM3200 - RM4200
• Fixed Allowance RM500
• Shift Allowance
• Able to work Rotational Shift (24/7)
• SPM with 3 year CS experience
• Diploma with 1 year CS experience
• Degree Fresh welcome to apply
• Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.

Project 2: Health Care Project

• Basic (RM4000 RM4500)
• Shift Allowance
• KPI Allowance
• Working Hour: 8pm 8am (9 Hours)
• Working Day: Monday Sunday (Any 5 Days)
• SPM + 6 Months CS Experience
• Diploma/Degree (Fresh Welcome)
• Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.

Project 3: IT Project

• Basic up to RM4500
• Working Day: Monday Friday
• Working Hour: 9am 6pm
• Diploma/ Degree + 1 Year CS Experience
• Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.

Project 4: Gaming Project

• Basic could up to RM4000 + KPI + Shift Allowance up to RM320
• Working Hour: Rotational Shift (24/7 Shift)
• Working Day: Monday Sunday (Any 5 Days)
• Min SPM
• Min 1 years in Email Support Customer Service Experience is a MUST

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to [email protected].

Consultant in charge of the role:

Lim Yue Wey
Senior Recruitment Consultant