Customer Service Executive (SAP HANA)
RECRUIT LYNC PTE. LTD. · Singapore ·
- Category
- Support
- Experience
- 2+ years
- Monday - Friday
- AWS + VB
- East
Responsibilities:
- Provide quality customer service support via email and phone through ticketing system
- Handle customer inquiries efficiently and escalate issues promptly when required
- Resolve customer problems and claims effectively and promptly
- Promote and recommend new products to existing customers
- Input customer purchase order into system and manage sales orders for customers
- Allocate stock and arrange delivery for customer orders
- Conduct regular meetings with customers to maintain close communication
- Monitor and track customer feedback to identify areas for improvement
- Build and maintain positive relationships with customers
- Create monthly reports on customer service activities
- Assist in the development and implementation of customer service policies and procedures
- Collaborate with internal teams to ensure timely resolution of customer issues
Requirements:
- Minimum Diploma or higher in any field
- At least 2 - 3 years of experience in Order Processing & Delivery Arrangement
- Hands-on experience in SAP HANA
Choek Wei Qi Joel | R1877109
Recruit Lync Pte Ltd | 22C1000