Customer Service Executive

Customer Service Executive

Salary: S$3,000 – S$3,200 per month, depending on relevant experience
Working Hours: 12:00 PM – 9:00 PM
Work Week: 6 days per week
Employment Type: Full-Time

Company: Futurevita Group Pte Ltd

Company Profile

Futurevita Group Pte Ltd is a Singapore-based company committed toproviding quality services and creating a positive experience for ourcustomers. As our business continues to grow, we are looking for responsible,service-oriented and motivated individuals to join our team.

We value teamwork, good communication and a positive working environment,and provide opportunities for employees to learn and develop within theirroles.

Job Responsibilities

• Attend to customer enquiries through phone calls, WhatsApp, WeChat, online platforms and face-to-face communication.
• Communicate and follow up with Mandarin-speaking customers from China through WeChat and other communication channels.
• Provide accurate information regarding the Company's services, programmes and activities.
• Follow up on customer enquiries, requests and outstanding matters promptly.
• Maintain good relationships with customers and provide professional and courteous customer service.
• Handle customer feedback and assist in resolving service-related matters appropriately.
• Maintain and update customer information and records accurately.
• Coordinate with internal departments to ensure customers' enquiries and requests are properly followed up.
• Assist with customer registration, attendance and administrative documentation.
• Support company events, training programmes and customer activities when required.
• Prepare basic reports and perform other customer service and administrative duties assigned by Management.

Requirements

• Minimum 2 years of relevant experience in customer service or a related customer-facing role.
• Good communication, interpersonal and problem-solving skills.
• Patient, responsible and customer-service-oriented.
• Ability to communicate effectively in Mandarin to liaise with Mandarin-speaking customers from China.
• Familiar with WeChat and comfortable communicating with customers through messaging platforms.
• Proficient in Microsoft Office, including Word, Excel and Outlook.
• Able to handle customer enquiries and follow-up matters independently.
• Good organisational skills and attention to detail.
• Able to work effectively in a fast-paced environment and as part of a team.
• Experience in training, events or service-related industries will be an added advantage.