Customer Service Executive (Food Testing) - 6 months contract

TÜV SÜD · Yesterday

Key Responsibilities:

Provide end to end communication with customers in term of receiving & analyzing enquiries until report insue.
Coordinate with clients/courier service provider to receive samples on spot, coordinate with laboratory teams to ensure precise test methods are assigned to sample
Coordinate with sale team to handle client’s enquiries
Closely coordinate with laboratory team to ensure turnaround time (TAT) requirement is met as per customer’s expectation.
Receive test results from laboratory team and ensure accurate data entry into test report template
Ensure test reports are checked thoroughly for completeness
Send test report to client via both soft/hard copy forms if required.
Prepare Invoice document, send invoice and needed document to client on time. Control debt from client. Prepare payment document to subcontractor.
Other duties relevant to be requested by Leader/ Manager
Shift work may be required

Key Requirements

Bachelor’s Degree in Microbiology, Food Technology, Chemical Engineering or related major.
Mature, self-disciplined and results-driven
English communication with B level or equivalent
Strong result- and service-oriented mindset
A proactive team player with the ability to work independently in challenging projects and timeline

Benefits:

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