Customer Service Executive - E-commerce (Sungai Petani, Kedah)

About SummitNext
SummitNext Technologies Sdn. Bhd. is a leading Business Process Outsourcing (BPO) and technology solutions provider. We deliver customer experience, recruitment and digital business solutions to clients across Asia-Pacific and beyond.

We're looking for passionate, customer-focused people to join our team as Customer Service Executives supporting one of Southeast Asia's leading e-commerce platforms. If you enjoy helping customers and solving problems in a fast-moving environment, we'd love to hear from you.

The Role
Customer Service Executive (Voice | Email | Live Chat)
Full-time, on-site in Sungai Petani, Kedah

What You'll Do

• Handle customer enquiries professionally via voice, email and live chat
• Assist with order status, delivery updates, returns, refunds, account enquiries and product information
• Resolve customer concerns efficiently in line with company policies and service standards
• Accurately record all customer interactions in the CRM system
• Escalate complex issues to the relevant internal teams
• Deliver timely, effective solutions that keep customer satisfaction high
• Meet individual and team KPIs, including quality, productivity, CSAT and attendance
• Stay up to date on the platform's products, services, promotions and processes

What We're Looking For

• Minimum SPM or equivalent (Diploma/Degree is an advantage)
• Good spoken and written Malay and English
• Customer service, call center or BPO experience is a plus, and fresh graduates are encouraged to apply
• Strong communication and interpersonal skills
• Able to multitask in a fast-paced environment
• Basic computer literacy and typing skills
• Willing to work rotational shifts, including weekends and public holidays

Working Hours
5 working days a week with 2 rotational off days. Shifts follow operational needs and may include:
7:00 AM – 4:30 PM
8:00 AM – 5:30 PM
8:30 AM – 6:00 PM
9:00 AM – 6:00 PM
12:30 PM – 10:00 PM
2:30 PM – 12:00 AM
10:00 PM – 7:30 AM (overnight)

Salary

• Basic salary: RM2,000
• Monthly performance KPI incentive: up to RM250

Benefits

• EPF and SOCSO
• Annual leave and birthday leave
• Maternity and parental leave
• Career progression and promotion opportunities
• Professional development and training

Start Date: Immediate

Ready to join us? Apply now!