Customer Service Executive, Airfreight - Export/Import

• Salary up to $4,500 + AWS + Variable Bonus

• East Region (Company Transport Provided at Multiple Pick-up Points)

• Monday to Friday, 9:00am – 5:45pm + Alternate Saturday (Half Day)

• Freight Forwarding Company allow for global exposure and gain expertise in customs, shipping documentation, and supply chain operations
  

Key Responsibilities

• Manage full spectrum of air import shipments, coordinating with customers, overseas agents, and internal stakeholders

• Verify shipping documents (AWB/HAWB) and resolve discrepancies promptly

• Provide timely updates on shipment status, flight details, and delays

• Ensure smooth customs clearance and permit management within KPIs

• Liaise with customers for approvals on charges prior to delivery

• Monitor cargo arrivals, inventory status, and handle shipment discrepancies

• Ensure compliance with customer SOPs, regulatory requirements, and service standards

• Handle customer enquiries professionally and maintain high service satisfaction

• Support continuous improvement initiatives and adhere to QHSE standards

Key Requirements

• Minimum GCE ‘O’ Levels

• Minimum 3 years of customer service experience within airfreight or freight forwarding industry

• Strong communication and coordination skills

Interested candidates may forward their updated CV in MS Word format to ••••@triton-ai.com.

Reg No.: R24123260

Triton AI Pte Ltd

EA Licence No.: 21C0661