Customer Service Engineer

​​The OneSource Customer Service Engineer is embedded on-site at our client Polpharma in Poland, supporting the PerkinElmer OneSource Enterprise program. Acting as PerkinElmer’s on-site ambassador, the Engineer safeguards the reliability, performance, and regulatory compliance of a diverse, multi-vendor fleet of analytical and laboratory instrumentation. The role combines hands-on instrument service – installation, maintenance, repair, and qualification – with the documentation and data-integrity discipline required in a GMP-regulated pharmaceutical environment, with the goal of maximizing laboratory uptime and customer satisfaction.

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​ ​Responsibilities

• ​​Install, commission, and perform preventive and corrective maintenance, repairs, and qualification of third-party (multi-vendor) analytical and laboratory instrumentation at the Polpharma site.
• ​Coordinate and schedule all on-site service activity, ensuring work is delivered to OneSource and customer quality standards.
• ​Manage the full OneSource service scope for the site, including instrument repair.
• ​Maintain documentation and QMS compliance to GMP standards, keeping all records at the correct revision level.
• ​Deliver on-site user familiarization and training on defined product groups.
• ​Manage on-site spare-parts inventory and service tools with high accuracy, and ensure all test equipment is calibrated within the required timelines.
• ​Provide timely status updates on service tickets, attach Field Service Reports (FSR), and confirm time entries in the service-management system.
• ​Complete all administrative reporting on time.
• ​Raise quality notifications and proactively identify opportunities to improve product quality, reliability, and laboratory workflows.
• ​Support the site’s health, safety, security, environmental, and compliance requirements, and contribute to OneSource team performance targets and SLAs.
• ​Identify and flag billable-service, consumable, and upgrade opportunities to the OneSource account team.​

Critical Skills

• ​​Strong hands-on troubleshooting across multi-vendor laboratory instrumentation (e.g., HPLC/UHPLC, GC).
• ​Working knowledge of GMP-regulated pharmaceutical laboratory operations, qualification lifecycles, and data-integrity requirements.
• ​Disciplined documentation and QMS adherence, with high accuracy and accountability.
• ​Customer-focused mindset with clear, professional written and verbal communication with stakeholders at all levels.
• ​High degree of autonomy, ownership, and rigor, combined with a collaborative team spirit.​

Basic Qualifications:

• Bachelor’s degree or diploma in Electronics, Electrical Engineering, Mechatronics, Chemistry, Analytical Chemistry, or a related technical or scientific discipline, plus a minimum of 3 years’ experience in a field-service or technical-service role on analytical or laboratory instrumentation OR Completed technical or vocational qualification in a relevant technical field, plus 5+ years’ experience servicing or using analytical instrumentation.
• Fluent Polish (professional working proficiency) and good working English, both written and spoken.
• Valid category B driving licence and willingness to travel as required by the customer site and region.
• Legal right to work in Poland.
• Solid MS Office skills and confidence working with service-management and documentation systems.
• Preferred Qualifications:
• Experience gained in a GMP or pharmaceutical laboratory environment.
• Familiarity with chromatography data systems (CDS) and instrument-control software, and with data-integrity best practices.
• Depth in chromatography (LC/GC)

What we offer

• Private healthcare including dental care
• Life and long-term disability insurance,
• MyBenefit Cafeteria system,
• Multisport Card,
• Social Fund Subsidies,
• Home Office allowance,
• Tuition reimbursement,
• Referral awards,
• Internal career development opportunities in multiple business areas,
• Day off to celebrate your birthday, and up to 3 additional days of vacation by length of service in the company.