Customer Service Engineer I - 549202-Enterprise France Sales

About the opportunity:
The CSE is responsible for troubleshooting, diagnosing, and resolving technical issues related to audiovisual (AV) and cinema systems. This role focuses on building a foundational understanding of principles and practices, handling field repairs, maintenance and installation. It involves developing an awareness and familiarity with standard tools and procedures, enabling employees to handle field repairs, maintenance, and installations. Ideal for those starting out, this position provides essential training and experience in more complex tasks over time. The CSE ensures compliance with service standards, KPIs, and safety regulations. Approximately 80% of duties are performed on-site at customer locations, requiring frequent domestic and international travel, often on short notice.
Location: Remote role in France
What we are offering: A Group Medical Plan (Mutuelle), private travel insurance and Life & Disability Insurance.
The experience and skills we value:
Minimum 2+ years of proven work experience in a technical customer service role within the AV industry or a related fieldIn-depth understanding of industry regulations and compliance standardsMinimum Technical / Electrical Degree or proven AV experienceTroubleshooting at the Board Level: Ability to troubleshoot AV equipment using software, error logs, and service manualsKnowledge of Audio Signal Processing and Audio I/O Implementation: Understanding of audio signal flow and integration.Flexibility to work onsite on a permanent basisWilling to travel more than 80% of the working time