Customer Service Engineer 2 - Diagnostics - Clifton, NJ

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Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. This position focuses on supporting FlexLab HT Total Laboratory Automation systems and Atellica Instrument analyzers at a high-volume laboratory facility.

Service Area: Clifton, NJ

Shift Requirements:: TBD (1st, 2nd, or 3rd shift)

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer supporting FlexLab HT and Atellica product lines, you will be responsible for:

You will be servicing FlexLab HT Total Laboratory Automation systems and Atellica Instrument analyzers at the MegaLab facility in Clifton, NJ. Customer Service Engineer level based on prior experience.

Responsibilities:

• You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on FlexLab HT automation modules, analyzer connections, check-in/out stations, and pre/post-analytical equipment with minimal supervision.
• You will perform maintenance, diagnostics, and repairs on Atellica analyzer systems to ensure continuous operation in a high-volume reference laboratory environment.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of laboratory operators and technical staff to ensure optimal system performance and productivity.
• You will manage financial performance within your capacity, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field. Usage of tools and test equipment must be documented on eFSR.
• You will manage company assets issued to you to include a company car, cell phone, computer, tools, inventory parts, and other equipment.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers:

• You have knowledge and experience performing service, preventative maintenance and modifications on laboratory automation systems or medical analyzer equipment at customer sites with minimal supervision.
• You have hands-on experience with FlexLab HT, Atellica systems, or comparable total laboratory automation platforms.
• You can establish and maintain proper business relationships with customers and peers in high-complexity laboratory environments.
• You have experience testing, repairing and maintaining capital medical equipment and automation systems.
• You have strong customer service and communication skills, with ability to work with technical laboratory staff.
• You are proficient in the use of tools and service test equipment.
• General understanding of the principles of electricity, power supplies, grounding and pneumatic/hydraulic systems.

Required skills:

• Minimum high school diploma; technical associate’s degree or equivalent preferred.
• Must be proficient in the use of hand tools and service test and diagnostic equipment (Multimeter), with the ability to work both individually and in an established team setting.
• Proficiency with productivity suites MS Office: Outlook, Teams, Word, Excel. Ability to train and be proficient in all necessary internal applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website Engineer Tools).
• Can locate, read, and understand technical documentation including installation guides, repair procedures, troubleshooting flowcharts, schematics, block diagrams and functional descriptions.
• 3+ years experience as a medical technologist, field service engineer (biomedical engineer), or laboratory automation technician servicing analyzers or automation systems required. Experience with FlexLab HT, Atellica, or comparable systems is highly desired.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high reach, fine grasping manipulation, good vision, and ability to work alone.

Must demonstrate excellent judgment in customer relations and in managing company resources. Strong competency in automation and instrument systems technology to include mechanical systems, electrical systems, pneumatic and hydraulic systems, and software interfaces. Understanding sample handling workflows and laboratory information systems.

This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state where they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

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Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$66,980 - $92,092

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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