Customer Service / Dispatcher

Key Responsibilities:

• Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas. Assists in health and safety incident response as needed
• Manage large volume of inbound and outbound calls.
• Maintain professionalism and composure under stressful conditions.
• Identify customer needs and be able to ask clarifying questions.
• Upsell value added products when applicable to customers.
• Build sustainable relationships with customers, both internal and external.
• Provide sales support to customers.
• Receive orders and schedule them properly.
• Give pricing for COD customers.
• Record customer orders accurately into Command Data system.
• Guide and recommend products for specific applications.
• Work very closely with other team members to ensure customer commitments can be achieved.
• Record all changes requested by customers accurately and promptly in Command and advise the dispatcher of such changes as soon as they have been recorded.
• Responsible for order accuracy through attention to detail & timely correction to errors.
• Other duties as assigned.

Key Requirements:

• Strong phone skills -- verbal and active listening.
• Problem solving and analysis skills.
• Team work: Supportive, collaborative and cooperative.
• Detail oriented with strong data entry skills.
• Customer focus and adaptability to the caller. Maintain a professional demeanor with internal and external clients. Maintain a professional and calm attitude under stressful situations.
• Ability to multitask, set priorities and manage time effectively.
• Must be able to work in a high stress and fast paced environment.
• Knowledge of market geography.
• Ability to learn quickly in a highly fluid environment.
• Willingness to Learn business specific computer programs.