Customer Service/Data Entry

JOB TITLE: Customer Service Associate

PLANT: Fort Wayne

REPORTS TO: Customer Service Lead/ FW Materials Manager

DEPT: Customer Service

Shift: Monday-Friday full time 40 hours a week. Onsite role.

DESCRIPTION:

We are seeking an accurate and detail-oriented Customer Service Data Entry Specialist. In this role, you will be the backbone of our database, ensuring customer records are up-to-date while providing friendly, efficient support to client inquiries. The ideal candidate possesses a quick and accurate typing speed, exceptional problem-solving skills, and a commitment to data confidentiality.

Key Responsibilities

• Data Management: Input, update, and maintain customer account information and records in company software and databases.
• Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat while maintaining a high level of customer satisfaction.
• Data Verification: Review data for accuracy, correct discrepancies, and cross-reference information against source documents before finalizing entries.
• Order & Request Processing: Process Purchase Orders, Purchase Releases, Trial Orders, and all other customer order-related documentation.
• File Organization: Scan, organize, and maintain physical and digital source documents in compliance with data privacy policies.
• Customer Communication: Act as the primary point of contact to support and assist with all customer inquiries and concerns.
• Logistics Coordination: Coordinate with the Plant’s logistics team to ensure accurate ship dates, including handling expedites, cancellations, and open-order status reports to keep customers informed of their order status.
• Document Management: Maintain all relevant correspondence, including emails, Purchase Orders, reports, and other documentation, in accordance with departmental electronic filing and ISO/compliance requirements.
• Sales & Manufacturing Liaison: Serve as a liaison between the Sales and Manufacturing teams as required.
• Customer Visits: Prepare conference rooms and coordinate lunches for customers as requested by the Commercial Sales team.
• Order Entry: Enter sales orders received through email, EDI, and customer portals accurately and in a timely manner.
• ERP System Management: Maintain all required ERP system parameters, files, and entry activity associated with order management.