Customer Service - Counter Sales

Who we are

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What we offer

• Birthday off
• Health, dental, and employee assistance program benefits
• Annual profit-sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth

Onsite work location

Located at 5286 Polkey Road, Duncan, BC, V9L 6W3, this full-time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.

Why this role matters

The Customer Service - Counter Sales acts as the primary point of contact for incoming branch customers. They will be responsible for providing excellent customer service by interpreting customer needs, troubleshooting issues, ensuring order accuracy, and recommending products and solutions. Duties could also include order assembly, packing & shipping, receiving, stock keeping, warehouse maintenance, and customer/sales support, including operating equipment, managing inventory, processing shipments, and assisting with priority orders and customer inquiries.

What to expect in the role

• Attention to detail. You will be required to work in the warehouse reviewing stock, assembling orders and shipping/receiving.
• Customer service orientated. Providing excellent customer service is key for this role as it will require maintaining and building customer relations through product quotations and sales.
• Multi-task individual. This role will require you to juggle through a number of client request and being able to meet competing timelines.
• Communicator. Communication is essential for this role, both verbally and written with our customers and while working with your colleagues.
• Highly organized. Being organized is key due to the high volume of customer requests that will require you to adjust and work through interruptions.
• Comfortable with technology. This role requires using the phone and computer to assist customer and using our internal systems.
• Warehouse Responsibilities: Duties may include order assembly, packing & shipping, receiving, stock keeping, warehouse maintenance, and customer/sales support, including operating equipment, managing inventory, processing shipments, and assisting with priority orders and customer inquiries.

Ideal candidate profile

• 3+ years of customer service experience is an asset
• 2+ years of electrical/lighting industry experience is an asset
• Previous experience in warehouse operations including shipping/receiving is an asset
• Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
• Basic mathematical skills
• Wide range of expertise in the products and services provided by E.B. Horsman & Son is an asset
• Project coordination experience is an asset
• Ability to be inclusive, collaborative, and respectful
• High school completion

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.