Customer Service Coordinator, WITS

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At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Customer Service Coordinator, Workflow and IT Solutions (WITS) at Beckman Coulter Diagnostics is responsible for coordinating the scheduling of service technicians, focusing in complex installations of Automation and Clinical IT solutions, managing logistics, and ensuring a quick and efficient service delivery to our clients.

This position is part of the Regional EMEA Customer Service, Workflow and IT Solutions team. You will report to the Senior Manager, EMEA Customer Service , WITS responsible to lead and oversee the regional Workflow & IT Solutions EMEA Customer Service team in the EMEA Region.

If you thrive in interpersonal exchanges and communication, and you want to work on building a world-class function, this Customer Service Coordinator position is for you in the organization, and read on.

In this role, you will have the opportunity to:

- Coordinate and prioritize field interventions in Regional EMEA team.

- Manage and track the logistics around these interventions

- Ensure the interface between clients , Installation and After-Sales Automation and Clinical IT team of Beckman Coulter EMEA

The essential requirements of the position include:

- A minimum of 2 to 3 years of experience in dispatch, logistics, or customer service role, preferably in the medical diagnostics or healthcare industry.

- Fluent in English and at least one of the big EMEA languages (Spanish, Italian, German or French). Additional EMEA languages are advantageous.

- Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously. Ability to work effectively across diverse cultures and geographies.

- Working onsite in one of our offices (Hospitalet de Llobregat or Madrid)

It would be a plus if you also have prior experience in the following areas:

- Proficiency in the use of dispatch software and tools (Service max, Oracle, etc.)

- Ability to work independently as well as in a team, in a fast-paced environment.

- Proficiency in other languages would be an asset.

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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