Customer Service Coordinator

Are you ready to be the backbone of a fast-moving logistics operation? Do you thrive in high-energy environments where your attention to detail, customer focus, and communication skills truly make a difference?

At Jillamy Packaging and Warehousing., we’re looking for a Shipping and Receiving Associate to join our team and take on a critical role in ensuring smooth day-to-day operations. You’ll be the friendly face (and voice!) our customers rely on, while managing logistics details that keep things running seamlessly.

What You’ll Do:

• Be the key liaison between our customers, carriers, and internal teams—scheduling trucks, confirming shipments, and solving any issues that pop up.
• Enter and tender loads, follow through on problem resolution, and support both current and potential customers.
• Create and manage essential shipping documents like Pick Tickets and Bills of Lading (BOLs).
• Pull inventory from our 3PL partners and keep our systems updated with timely, accurate data.
• Monitor inventory levels and flag any discrepancies.
• Deliver regular and ad hoc reporting with precision.
• Follow and enforce Standard Operating Procedures (SOPs) and compliance standards.
• Maintain well-organized, up-to-date documentation and digital records.
• Support safety, operational excellence, and continuous quality checks.