CUSTOMER SERVICE COORDINATOR

TITLE: Customer Service Coordinator

POSITION OBJECTIVE: The Customer Service Coordinator is responsible for providing quick and outstanding customer service by handling assigned accounts per the detailed responsibilities, while adhering to corporate guidelines and processes.

QUALIFICATIONS:

College degree preferred, minimum of high school diploma
1 – 3 years of relevant corporate work experience preferred
Microsoft Office E-mails and Excel
Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary
Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES:

Process customer’s orders in AS400 system
Track and review orders from order entry through to delivery using various reports
Create new product codes and other data in system as needed to support customers
Respond to inquiries in a timely manner with accuracy and friendliness
Set up new customer information and route for approval and handling
Enter sample requests and follow up as needed
Review and handle any issues or problems with assigned accounts
Review and act on daily reports as needed
Follow company procedures to ensure company’s direction is consistent
Ensure proper approvals are obtained and issues are escalated to handle problems in a timely and efficient manner
Maintain proper records as required by company policy
Special projects as deemed necessary by business demands
Additional functions that may become necessary based on business demands

WORK ENVIRONMENT CONDITIONS SUBJECTED TO IN THIS POSITION:

Ability to manage multiple projects simultaneously
Excellent problem solving and communication skills
Comfort with working under pressure in a fast-pac