Customer Service Coordinator
Caterpillar Inc. · Piracicaba, São Paulo ·
- Category
- Support
Career Area:
Supply Chain and LogisticsJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
IT IS YOUR TIME!
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.
Important:
- Don’t forget to include a resumé in English in your profile in Workday
- Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.
Job Description Summary
A Customer Service Coordinator is responsible for managing and improving customer service experience by acting as a central point of contact between customers, service teams, and internal departments. This role involves coordinating service requests, resolving customer issues, and ensuring timely and efficient communication to maintain high levels of customer satisfaction.
Job Description
Scheduling: responsible for managing, organizing, and maintaining the daily, weekly, and long‑term scheduling needs of the organization for residential, commercial, and industrial customers. This role ensures that all appointments, service calls, emergency calls, internal meetings, and operational activities are accurately planned, communicated, and executed. The Scheduling Coordinator serves as a central point of coordination between departments, clients, and field personnel, ensuring efficiency, clarity, and operational continuity.
Time entry: responsible for accurately recording, validating, and maintaining all labor hours associated with service work, projects, and operational activities. This role ensures that technician time, job codes, and labor allocations are entered correctly and in compliance with company policies and billing requirements. The Time Entry Specialist plays a critical role in supporting payroll accuracy, service order billing, and operational reporting.
Parts: responsible for the accurate receipt, organization, distribution, and documentation of all parts, materials, and inventory used within the organization. This role ensures that technicians, service teams, and operational departments receive the correct components in a timely manner, supporting efficient workflow and high‑quality service delivery. Maintains strict inventory controls, adheres to company standards, and upholds a professional, safety‑focused work environment
Order/Data entry (backup): responsible for the accurate preparation, review, and processing of all service-related documentation, including service orders, invoices, and billing records. This role ensures that all completed service activities are properly documented, priced, and communicated to customers in a timely and professional manner. This role supports financial accuracy, operational efficiency, and customer satisfaction by maintaining strict attention to detail and adhering to company standards and compliance requirements.
Skills:
Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Basic requirements:
- Bachelor’s degree
- Pre Advanced English
Note: This position requires the candidate to work onsite five days a week.
Some of the offered benefits*:
·Medical plan
·Dental plan
·Medicines reimbursement
·Psychological, Legal, Social and Finance Support Program
·Private pension plan
·Profit share
·Meal assistance
·Christmas basket
·Transportation
·Life and personal insurance
·Extended maternity and paternity leave
·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport
*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location
The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels ( https://www.linkedin.com/company/caterpillar-inc), and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link:
#LI
Posting Dates:
July 22, 2026 - August 4, 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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