Customer Service Associate (Level 1- Korean Speaker)

• Take responsibility: Receives and professionally respond to user inquiries and requests, offer premium services in your daily contact with automobile customers, handles and resolves eCall (emergency calls) and iCall inquiries (Informational services/conceirge)
• Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
• Conscientious coordination: Keep customer updated of case status and resolution times

• Personality: team player, strong customer service attitude, pro-active, positive “can do” attitude, and stress resistance in emergency situations
• Knowledge and experience: Minimum 6 months experience in customer service
• Working practice: strong attention to details, quality-conscious and results-driven
• Languages: Fluent communication skills (oral and written) in Korean and Business English
• Education: Bachelor’s degree in any field
• Schedule: Willingness to work in rotation schedule (rest day or off will either fall on a weekdays or weekends), holidays and working on-site

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.

Recruitment Process: Online English Exam > Interview with HR & Operations (Joint Interview)