CUSTOMER SERVICE ASSOCIATE-FLORENCE

JOB SUMMARY

The Customer Service Associate (CSA) plays a key role in delivering excellent customer service to donors, shoppers, and coworkers. This position supports front-end operations, processing, and donation receiving, ensuring the efficient flow of merchandise while maintaining a clean, safe, and welcoming store environment. The CSA works collaboratively to achieve production, sales, and service goals, contributing to Goodwill’s mission of providing vocational opportunities to individuals with barriers to employment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sufficient proficiency in English to effectively communication with customers, coworkers, and supervisors, including the ability to read, comprehend and respond to written and verbal instructions.
• Provide outstanding customer service by greeting, assisting and engaging with customers and donors.
• Operate cash register and point-of-sale (POS) system, handle transactions accurately, balance cash drawer, and complete daily register reports as required.
• Receive, sort, and price donated goods according to company guidelines and quality standards.
• Restock merchandise, create displays, and maintain an organized and visually appealing sales floor as outlined in the Retail Concepts Manual.
• Ensure sales floor, fitting rooms, donation and production areas, and restrooms are clean, safe, and efficient.
• Adhere to safety and loss prevention procedures and report any unsafe conditions, injuries or suspicious activity to management.
• Maintain and demonstrate a working knowledge of store policies, color sale, and the Goodwill mission.
• Collaborate with team members to meet production and sales goals.

• Participate in team meetings, training sessions, huddles, stretches, and store events.

• Communicate effectively and respectfully with team members, management, and customers and promote a positive, inclusive workplace culture aligned with Goodwill’s values.

• Exhibit professionalism, integrity, and a positive team-oriented attitude.
• Report for all regularly scheduled work on time, ready to work.