Customer Service Associate

Company Overview

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the Role

The customer service associate is integral to delivering exceptional customer service while supporting sales and maintaining store quality. This role involves managing customer inquiries, ensuring the store is visually appealing and well-stocked, and processing transactions efficiently. Success in this role is measured by customer satisfaction, sales growth, and the upkeep of store standards.

What You Will Do

Customer service & complaint handling
Engage with customers to provide a high level of service and assist with their needs.
Address basic customer complaints and escalate issues as needed.

Visual merchandising & store maintenance
Ensure that the store is well-organized and adheres to company visual merchandising standards.
Regularly clean and maintain the sales floor to create an inviting shopping environment.

Stock management & inventory
Actively participate in receiving new shipments and restocking the store.
Help manage inventory and ensure the store is fully stocked.

Sales support (upselling & cross-selling)
Recommend products to customers based on their needs, focusing on upselling and cross-selling.
Stay updated on product information to make informed recommendations.

Cash register operation
Operate the cash register, process transactions, and follow company policies for handling payments.
Ensure accurate cash handling and maintain a clean and organized checkout area.

Required Skills to Be Successful

Customer service expertise in retail environments.

Strong communication and interpersonal skills.

Attention to detail in maintaining store organization.

Competency in sales techniques, including upselling and cross-selling.

What Qualifies You for the Role

Previous experience in customer-facing roles, emphasizing excellent service.

Strong verbal communication and interpersonal skills.

Ability to maintain high store standards and product organization.

Experience with cash handling and operating registers.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa, and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE, and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.

Most recently, we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q. We aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible, we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce, which includes over 100 nationalities across 12 countries. Join us today and make a difference.