Customer Service & Logistics Specialist (French Market)

Join EcoWater EMEA and become a key part of our European Customer Service & Logistics team, directly supporting the efficiency and agility of our order management and logistics operations across Europe.

As a Customer Service & Logistics Specialist, you will serve as the central point of contact for customers in the French market, transportation partners, and internal stakeholders. In this role, you will ensure accuracy, responsiveness, and attention to detail across all order processing, shipping, and invoicing activities. You will also play an active role in process improvements, data accuracy, and customer satisfaction initiatives, making this position ideal for someone who enjoys combining operational responsibility with cross-functional and international collaboration.

The position is based at EcoWater EMEA in Dąbrówka (near Poznań, Poland) and reports to the Customer Service & Logistics Manager.

What You Will Do

• Manage the complete order fulfillment process in the ERP system, from order entry and confirmation through invoicing and delivery tracking.

• Maintain customer master data and ensure the accuracy and completeness of documentation.

• Coordinate domestic and international shipments and work closely with carriers and logistics service providers.

• Handle returns and customer claims, ensuring proper documentation and timely communication.

• Prepare shipping and export documentation, including certificates of origin, proforma invoices, and customs documents.

• Monitor key performance indicators such as OTIF and Customer Satisfaction, prepare reports, and support shipment planning activities.

• Collaborate closely with Operations and Finance teams to ensure excellent customer service and on-time deliveries.

• Ensure compliance with internal quality standards and procedures, including ISO 9001 requirements.

What We Are Looking For

• French language proficiency at B2 level or higher, enabling daily communication with customers.

• English language proficiency at B2 level or higher, both written and spoken, for regular collaboration within the European team.

• Polish language proficiency at B2 level or higher, enabling effective teamwork and internal communication.

• Minimum 2 years of experience in customer service, logistics, order management, or a similar role.

• Secondary or higher education (preferably in logistics, administration, business, or a related field).

• Experience working with ERP systems and good knowledge of Microsoft Office applications.

• Strong organizational skills, ability to prioritize tasks, and attention to detail.

• Customer-oriented mindset and ability to build effective business relationships.

• Team player with proven collaboration skills in an international environment.

• Self-motivated, responsible, and proactive approach to work.

Nice to Have

• Knowledge of Italian language.

• Experience in international logistics and export processes.

What We Offer

• Stable employment in an international organization that is a leader in its industry.

• An independent role with a real impact on customer service and logistics processes across Europe.

• Opportunities to collaborate with customers, logistics partners, and business teams from different European countries.

• Participation in ERP development projects, process optimization initiatives, and customer service improvement programs.

• Flexible start times – begin your working day between 7:00 and 9:00 AM.

• Hybrid work model: 1 day remote and 4 days in the office, plus 24 days of occasional remote work per year.

• A comprehensive benefits package (see our Benefits section for details).
  

If you enjoy building strong customer relationships, coordinating international logistics operations, and working in a dynamic European environment, we would love to hear from you.