Customer Service Analyst (Data Analyst 1)

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Job Posting Title:

Customer Service Analyst (Data Analyst 1)

Position Type:

Professional / Unclassified

Department:

LSUAM ORED - SSPI - NISC - NCDF - Ops - CC - SSA OIG (Scarlett Marie Qualls (00001035))

Work Location:

0355 William P. Johnston Hall - Office

Pay Grade:

Professional Hourly

Job Description:

This is a non-supervisory, unclassified position at the National Center for Disaster Fraud (NCDF), a program within the Stephenson National Center for Security Research and Training (SNCSRT) at LSU. The Customer Service Analyst helps to answer incoming calls to the call center, perform data entry, and assist with assigned projects, under the direction of the Call Center Managers and the Program Director.

Job Responsibilities:

Answer Hotline calls and enter complaints data into respective Agency’s Database. (40%)

Provision non-phone complaints received by NCDF agency partners into each agency’s respective database. (40%)

Assist Call Center Managers / Assistant Managers with any additional projects and administrative tasks with which assistance is requested. (15%)

Other duties as assigned. (5%)

Minimum Qualifications:

Bachelor's degree

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply--a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Qualifications:

Bachelor's Degree and experience in a call center setting. Customer service experience a plus. Proficient in Microsoft Office.

Special / Physical Qualifications:

Flexible and adaptable to a changing environment and new types of work. Availability to work full-time in either a day or afternoon/evening shift as per call center need. Must pass a federal background check. May be required to be on-call or work holidays and/or weekends, or during emergency situations such as hurricanes or other natural disasters per University Policy Statement 18.

Physical Demands:

Physical ability and eye-hand coordination necessary to use a computer terminal, copier, telephone, and other standard office equipment; ability to sit in the same position for extended periods (5.5+ hours a day) at a time using continuous hand motions when entering data into the computer system.

Additional Job Description:

Special Instructions:

Please provide a cover letter, resume, and three (3) professional references, including name, title, phone number, and e-mail address.

Please attach ALL required documents under the "Resume/CV" section of your application.

A copy of your transcripts may be attached to your application if available.

Due to the nature of the position and/or position responsibilities, this position shall be subject to a Federal background check.

This position may be required to report to campus in times of emergency and/or closure per PS-18.

For questions or concerns about updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email [email protected].

For questions or concerns regarding the status of your application or salary ranges, please contact Heather Acord at [email protected].

Skills Needed:

Preferred Skills:

Posting Date:

July 31, 2026

Closing Date (Open Until Filled if No Date Specified):

November 28, 2026

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

Y

LSU is an Equal Opportunity Employer.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.

HCM Contact Information: