Customer Service Agent

This position is based in Ceuta and requires the candidate to reside locally, although it includes some opportunities for remote work.

Come and join our amazing Customer Service team in Ceuta! We are seeking a dedicated individual who excels in communicating and responding to multi-channel contacts, ensuring the highest level of satisfaction.

Ensure accurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standards
Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department
Demonstrate a high level of competency with regards to the Contact Centre systems, company policies and procedures
Respond to any technical, account related and promotional questions
Complete accurate records of interactions and accounts, maintaining a detailed customer database
Identify areas and provide feedback where improvements could be made to enhance the customer experience.

Qualifications

Native Spanish speaker and good communication in English
Excellent communication and conversational skills with an enthusiastic and friendly approach
Ability to create trust and excellent persuasive and influencing skills
Experience of working in a customer environment – Previous customer service or sales experience is an asset
Previous experience using Salesforce desirable but not essential
Excellent IT skills and ability / capability to use multiple customer contact systems and good proficiency with Microsoft office
Fast learner and comfortable using new systems and technology